Q:How can I place an order?
A:You can place order on SmartPost Courier website or call the hotline for any instruction.
China :
+86 400 888 0975
South Korea :
+820099314000 /
South Africa :
+27 108247184 / +27 728393849
Morocco :
+212 522 100 888
United Arab Emirates :
+971 800 178
Ghana :
+233 00 824 9100
USA :
+1 (565) 607 3593
Kenya :
+250 701 000 666 / +254 741 000 808
Uganda :
+250 709 196 795
Pakistan :
+92 311 118 7600
Kazakh :
+7 700 371 9350
Mauritius :
4087316
Maldives :
+900 7678788
Switzerland :
+41 706509737
Montenegro :
+382 00001040
Albania :
+355 05820011
Serbia :
+41 790019037
United Kingdom :
+44 097 050 0301
Nigeria :
+234 70 30 90350
Q:Can I send heavy goods or bulk goods?
A:Yes, SmartPost Courier accepts both of them.
Q:Can I send packages on Saturdays or Holidays?
A:Yes.
Q:Will the courier pick up and deliver the package to doorstep?
A:Yes.
Q:How long does it take for a package to reach destination?
A:It depends on the destination, please contact our customer service or sales for details.
Q:How can I track my package?
A:You can track the packages on SmartPost Courier official website or customer APP.
Q:Is it allowed to ship built-in battery and matching battery for electric cargo?
A:Yes, it is allowed to ship built-in battery and matching battery for electric cargo, but the battery capacity cannot exceed 100WH, if it exceeds, the cargo will be classified as dangerous goods(DG). Note as well that the quantity of matching battery cannot exceed two pieces.
Q:Is the pure battery always be classified as dangerous articles no matter how much WH of it?
A:Yes, the pure battery is always be classified as dangerous goods no matter how much WH of it.
Q:How does the pure battery(dangerous articles) affects the flight arrangements?
A:Dangerous goods can only be arranged on a cargo aircraft.
Q:What kind of product requires magnetic inspection report? Can this kind of cargo go through the general cargo channel?
A:Strong magnetic products (such as magnets, high-power audio, etc.) need to do magnetic inspection report;This kind of product can match which channel depends on magnetic inspection report results.